The study looks closely at how much and when college students interact with their academic advisors and how satisfied they are with them. The report presents detailed data from a survey of 1,065 participants on the percentage of students who know their advisor, how many times they see their advisor, whether they see their advisor when they are not required to do so, and how they view advisor effectiveness. The report also gives extensive information on how students contact their advisors, by phone, email, chat, through a website form, or in-person – giving specific data and commentary for each communication vehicle. It also gives data on how students think of their academic advisor and the extent to which students go to their advisors for various reasons, including non-strictly-academic ones such as for help with career planning or financial aid.

Data in the report is presented in the aggregate and then broken out separately for eighteen different variables including but not limited to: college grades, gender, income level, year of college standing, SAT/ACT scores, regional origin, age, sexual orientation, race & ethnicity, college major and other personal variables, and by Carnegie class, enrollment size and public/private status of the survey participants institutions of higher education