High conflict mediation requires a paradigm shift from traditional mediation—high conflict experts Bill Eddy and Michael Lomax show you how.

Over the past twelve years, the authors have been developing and practicing tips for managing high conflict clients in mediation, which is now a fully developed new method called New Ways for Mediation®. Mediating High Conflict Disputes gives all of the little tips which any mediator can use, as well as the step-by-step structure of the New Ways for Mediation method for those who want to have better control of the process in high conflict cases—or any cases. This book is divided into three parts:

Part 1 provides a thorough explanation of the thinking and behavior of parties with high conflict personalities, with an emphasis on what does not work and should be avoided.

Part 2 provides a detailed description of the New Ways for Mediation method, including several paradigm shifts in each step of the process for greater success. Its similarities and differences with interest-based negotiations and transformative mediation methods are explained.

Part 3 includes numerous examples describing cases with special issues in several settings, including family, workplace, and disputes involving government agencies.